Terms of Service

To use our services, you must:

• Be at least 18 years of age or have parental/guardian consent
• Provide accurate and complete information during registration
• Maintain the security of your account credentials
• Be a resident of India for domestic purchases

You are responsible for all activities that occur under your account. Please notify us immediately if you suspect unauthorized access to your account.

Products Offered:

• Hearing aids from authorized brands (Signia, ReSound, Widex, Phonak, Oticon, Starkey)
• Hearing aid accessories and batteries
• Elder care products and mobility aids
• Audiological services including hearing tests and consultations

Pricing:

• All prices are displayed in Indian Rupees (INR) and include applicable GST
• Prices are subject to change without prior notice
• EMI options are available on select products through our banking partners
• Sale prices and discounts are valid only during the promotional period

Payment Methods Accepted:

• Credit/Debit Cards (Visa, Mastercard, RuPay)
• UPI (Google Pay, PhonePe, Paytm, BHIM)
• Net Banking
• EMI (No Cost EMI available on eligible products)

All payments are processed securely through Razorpay. We do not store your complete payment card details on our servers.

Order Process:

• Orders are confirmed upon successful payment verification
• You will receive an order confirmation via email and SMS
• We reserve the right to cancel orders if fraud is suspected

Delivery:

• Free delivery on orders above ₹25,000
• Standard delivery: 3-7 business days across India
• Express delivery available in select cities
• Delivery charges, if applicable, will be shown at checkout

For detailed shipping information, please refer to our Shipping Policy.

We offer a 7-day return policy on eligible products. Key points:

• Products must be in original, unused condition with all accessories
• Custom-made products (custom ear molds) are not returnable
• Refunds are processed within 5-7 business days after inspection
• Free pickup is arranged for eligible returns

For complete details, please refer to our Return & Refund Policy.

All hearing aids sold by HearClear come with manufacturer warranty:

• Standard Warranty: 1-3 years depending on brand and model
• Warranty Coverage: Manufacturing defects, component failures
• Not Covered: Physical damage, water damage, misuse, loss
• Extended Warranty: Available for purchase on select products

Warranty claims must be initiated through our customer support with proof of purchase.

All content on this website, including text, graphics, logos, images, and software, is the property of HearClear India Private Limited or its content suppliers and is protected by Indian and international copyright laws.

You may not:

• Reproduce, distribute, or display any content without written permission
• Use our trademarks or branding for commercial purposes
• Scrape or extract data from our website for commercial use

To the maximum extent permitted by applicable law, HearClear shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of our services or products.

Our total liability shall not exceed the amount paid by you for the specific product or service giving rise to the claim.

These Terms shall be governed by and construed in accordance with the laws of India. Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts in Gurugram, Haryana, India.

We encourage customers to first contact our customer support team to resolve any issues amicably before pursuing legal remedies.

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting on this page. Your continued use of our services after changes are posted constitutes your acceptance of the modified Terms.

We recommend checking this page periodically for updates.